Q I WOULD LOVE TO BOOK YOU FOR MY WEDDING! WHAT DO I NEED TO DO?
We would be so delighted to be a part of your big day! if you haven’t filled out and submitted the info form , please do, that way we can check our availability and have a better idea of your needs. To book, we require a completed contract and a nominal retainer fee. We then schedule your preview within 30 days and upon completion when you decide to go forward a 50% deposit is required to finalize your booking and artists.
Q. DO I NEED TO DO A MAKEUP OR HAIR PREVIEW OR RUN THROUGH BEFORE MY WEDDING?
We want to make sure we nail it! We want you to be completely confident and happy knowing in advance how amazing you will look. So, we include a preview in your bridal experience package and request that this service be completed within 30 days of reserving your artist. To reserve your artists we require a booking contract and retainer fee. Upon completion of your preview a 50% deposit will be required to confirm your artists.
Q CAN I BRING FAMILY OR FRIENDS WITH ME TO MY PREVIEW?
We want you to be fully delighted with the results of your preview so, for us to provide you with the best possible service, that means placing our attention fully on you the bride without interruptions. If family or friends attend we ask that you limit the number of people to two, and allow your artists proper space and lighting to work to the best of their ability. ** Please note, we care about safety and due to the sharp implements, tools and hot irons that we use for services we prefer that children are either fully attended to by someone other than the bride or are not present during your preview.
Q. IS THERE A CHARGE FOR TRAVELING TO MY LOCATION FOR SERVICES?
There is no charge to travel to your location if you are in the Phoenix metropolitan area (Phoenix, Tempe, Scottsdale, Mesa, Chandler, Gilbert ). However, if your location is outside of these areas including Sun City, Apache Junction, Florence, San Tan, Casa Grande, Sedona, Flagstaff, Tucson etc a travel fee will be applied.
Q. IS MY DEPOSIT DUE UP FRONT WHEN I BOOK SERVICES?
Because we receive multiple requests for the same wedding or event dates, we require a booking agreement and nominal retainer fee. Upon completion of your preview a 50% deposit will be required to move forward and confirm your booking and artists.
Q. WHAT IF I ONLY WANT TO DO A PREVIEW, WHY DO YOU REQUIRE A RETAINER OR CONTRACT?
We absolutely can book a preview for you, but please know that in order to reserve an artist for your wedding day we do require a completed booking contract - without this agreement, your artist will still be available for other clients to book on your wedding date. If you love your makeup and hair we wouldn’t want you to miss out on having that artist for your big day.
Though we do require a retainer and completed agreement to reserve your artists, if after your preview you choose to go in another direction, no further action will be required on your part other than the preview payment and we will release the date for other clients.
Q. WHAT IF I HAVE TO CANCEL? DO YOU GIVE REFUNDS?
Things happen, and we understand that sometimes cancelling is unavoidable. However, once your time or date are secured, this makes it necessary for us to turn away other clients. Therefore retainer fees are non refundable and deposits are non refundable within 90 days of your wedding.
Q WHAT BRANDS OF MAKEUP DO YOU USE?
In our kits you will find top quality brands such as Tom Ford Beauty, Charlotte Tilbury, Pat McGrath, Nars, Kevyn Aucoin and many more. You would be hard pressed to find one line that works for all people - so we pick the best items from each line for the most gorgeous results.
Q WHAT DO I NEED TO DO ON THE DAY OF MY PREVIEW OR WEDDING?
For Makeup previews and wedding day services a clean face is prefered. We will do a mini skin treatment prior to your makeup.
For hair previews and wedding day, clean blow dried (not flat ironed) hair is preferred so that we may achieve the desired style.
For all makeup and hair services we recommend wearing a button down or zip up shirt that can easily be changed out of without disturbing the finished look. To ensure the smoothest booking possible we will provide more details upon confirmation.
Q CAN YOU COVER TATTOOS?
We can provide tattoo coverage or body makeup and are happy to discuss the details in advance to fit your needs.
Q CAN YOU ADD HAIR EXTENSIONS?
If the hair style you have selected requires extensions, we can absolutely add your clip in hair extensions. Alternatively we can recommend a brand and color for you to purchase or we can purchase extensions for you and include it in the service total. If you would like something more permanent than clip in extensions, we can give you recommendations - just ask.